Virtual Empire BPO
Virtual Empire BPO
Always at Your Service
About
Reliable & Honest
Great service begins and ends with experienced and friendly professionals, which explains our rigorous hiring process. We believe that our team is the best in the business, and have complete and total confidence in every person providing our services.
Our Services
Admin Task Management/ Record Management/ Appointment Scheduling
24/7 Reponses/ Trained Professionals/ Cutting-edge Devices
24/7 Customer Service/ Technical Support/ Conflict Resolution
B2B & B2C Sales/ Professional Lead Generation/ Product Up Sale
Why choose Outsourcing?
Outsourcing allows you to minimize on your expenses while maximizing on your output and maintaining your quality across the board. Outsourcing gives you the power to control all aspects of the business from the ease of your laptop. This allows you the flexibility to focus on business expansion while still ensuring your administrative and customer services are met.
Make every moment more meaningful with trained professional customer services team providing your customers with outstanding and informative interactions. We innovate, optimize, and grow our clients’ businesses with the perfect balance of people and technology. Allow your customers to be facilitated and cared for throughout the entire 24 hours of the day. We create extra time for you to be able to focus on expansion and the bigger picture.
Testimonials
What They’re Saying
Shenell added so much value to my business. The job she performed was a 2 month contract to help in time of need during the busiest time of year in our industry. She always found ways to be efficient and effective. I highly recommend their work.
Monte Perez
I’ve worked with Shenell and her team for almost a year and it has been the best experience there is. She is someone who is always willing to give a helping hand as well as someone who will always exceed your expectations
Mikhail Reid
My business is B2C, and the busiest time for my business is the last quarter of the year. That is when I interact with my consumers the most. So I hired Shenell and her team to help me during this busy time. Shenell calls my clients and sets up phone appointments, and zoom appointments, and in-person office appointments. Every week they are assigned a list of clients to call and update notes and fill in appointments in my calendar. She has far exceeded my expectations!! She quickly adapted to my work style and how I communicate and take care of my clients, she mirrored my lead and interacts with my clients the way I instructed her. Feedback from my clients regarding their interaction with Shenell is always positive!
Shenell was great! She was a very quick learner. She has excellent customer service skills. She takes direction well and required little to no supervision. She was always punctual for work and is very reliable. I definitely would highly recommend her.